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Team Anant Cars,
It has been close to 3 weeks I took the delivery of my XUV 5OO W10 on 17th November (My 10th wedding anniversary) and I would like to take this opportunity to thank the entire team of Anant cars who went out of the way to make the entire purchase experience a very delightful one.
Right from the 1st time I visited the Anant Cars showroom at Banergatta Road where I was assisted my Sheena till the day of delivery the entire experience was fantastic. The first time I visited the showroom Sheena explained me all the features and assisted me with the test drive very promptly. Her knowledge about the vehicle was very good. I made multiple calls to her and sent multiple SMSes during the course of the purchase asking about the status and EVERY call/SMS was promptly responded. The BEST experience during the entire process of purchasing was the loan approval. Jagadish helped me COMPLETELY with the process right from explaining me the various loan options, collection of documents, approval and disbursal. The speed in which the whole process went was astonishing, in spite of holidays my loan approval got done in 2 days. Since I wanted the delivery on a specific date Jagadish went out of his way to wait for me at the SBI branch way beyond the normal working hours to get the documents signed so that I could get the vehicle on the 17th. This gesture of his is highly appreciated.
The day of the delivery was made extra special when Anant Cars arranged for a cake and a small celebration on occasion of my anniversary.
It is rare to see this kind of customer service in India and I was thoroughly impressed with the overall experience. Thanks once again. Keep up the good job.Though I have not experienced other dealers in Bangalore for Mahindra however Mahindra should set Anant Cars as a benchmark for Customer Delight.
Firstly my sincere thanks to you for making my NEW AGE 2015 XUV 500 W-10 buying experience a very pleasurable one. I am just loving my new SUV to the core and a very special thanks to you, Jagadish and Anant Cars for making this dream of mine come true.
The experience summary is as below:-
20th Sep'15 - I came to the showroom to look at my Cheetah and you explained the features well.
27th Sep'15 - At a very very short notice you arranged a Test Drive for me and helped me complete the booking formalities very patiently on the same day.1st Oct'15 - You arranged for a detailed Test Drive and appreciate all your follow up here.
2nd Oct'15 to 17th Oct'15 - You have been very active in letting me know all the details WRT the XUV and the buildup to Sunday was just amazing. I appreciate your commitment WRT date of delivery and I am very happy that it was delivered on the same date and time as I wanted it to be.18th Oct'15 - One of the best day of my life, you and the entire team at Anant Cars made it very special for me by Surprising Me and My Family with lots of goodies and an Amazing Welcome of MY RED CHEETAH as I call it.
Overall very very satisfied with your customer focus, patience and your proactive approach. My best wishes to you and Anant Cars and the entire staff and I hope that I will continue to get good service experience as well. I had a good pre-sales experience and I hope that I will get good post-sales experience as well.I would like to rate your service as 10 out of 10 and both me and my family are very happy with the XUV 500 buying experience. Please KEEP UP THE GOOD WORK AS YOU PEOPLE HAVE SET HIGH STANDARDS AND I HOPE THAT YOU WILL MAINTAIN THE SAME. Looking forward to refer my family and friends to Anant Cars.
We are the one who bought the First TUV 300 in Bangalore from Anant cars BG road. Excellent customer sales service, they showed all options available. Sales person (Ms SHILPA) who helped us to show the cars and arranged test drive and she was able to explain things clearly. We went to the show room multiple times for enquiry, but we didn't conclude to buy the car, but finally when we went to see TUV300, Shipla was behaving in the same way and her attitude was good, she was not having any hesitation to explain things, As soon as we saw the TUV 300 , we booked it. We got the car to home in 3 days. We are very satisfied with the service they have provided. all their support staffs are so helpful and well qualified. They are very customer oriented and their service is very quick. Special Thanks to Mr JAGDEESH from LOAN processing team, he has complete information about the loan processing. He has processed all my documents very quickly and efficiently. We got the loan approval and sanction letter within 2 days abd we were able to take the car 3rd day. A very big thanks to him, without him it would have not possible to get the car. Another special thanks to POOJARI who did the pooja for our new car, he did it in a detailed way. He asked our Kothra, Kula Devar , and complete details.We liked the way he did the pooja, even in outside temple we can't expect this kind of pooja.Play area for kid , to keep them engaged and welcome drinks, water , juice and coffee and ambiance is excellent in Anant cars.Everything is positive, if you need negatives, then we can give only one. We had paid 5000 Rs for number choice; a person from anant cars called and gave us 5 options and we had to choose from them within short span of time. It would have been good, if we get more choice and preferences also 5000 rs seems to be bit high for the number which we got.At the time of delivery, we were surprised. We were the first one to get the TUV, the management team and gave the BIG key took photos. Immediately they had made the photo frame out of it and gave it in few seconds.Crackers, Cake cutting and gifts what they gave , impressed us a lot.We liked Anant Cars customer service and their management.Thanks to Shilpa and Jagadesh for there excellent service provided.
Very happy kudos to the team Anant cars.
The best service we have experienced ever. Thank you and we will definitely recommend them. Great job guys keep it up!
Will write soon about the Post Sales and service experience....
Hi Anant Cars & Mahindra Team,First,
I would like to inform that the service and customer advocacy in Anant cars should be set as an example by Mahindra for other dealers in the country. As I am writing this email, my car KA05-MN-5690 (XUV) is in service station for running repair, hence I think it's the right time to appreciate your staff, who are very professional, knowledgeable and ready to provide support at any time. I want to say a big thank you to Mansoor who always greet and meet with a smile and answer each and every question of a petrol head like me, he is very knowledgeable. Special thanks to Suresh (QA Technician) to listen my complaints carefully in English or Hindi or broken Kannada, which he is not much comfortable due to language issue, but still provided best service. I also want to thank Kavitha and Keerthi from customer care department, who picks my phone on Sun also without any hesitation and provide an excellent service from past many years again with a smile. This astonishing service made me a loyal customer of Mahindra and fan of Anant cars. Based on my interaction in preliminary days, I was invited by Mr. Roshan (pervious GM) in Anant cars to deliver a presentation on Customer centric approach and team work to his entire team (around 30 - 35 people), which I am very grateful of. I was also given an opportunity to inaugurate Mega Service Mela last year, which was a memorable experience. You have also taken my testimonial on XUV 5OO and posted it on YouTube and in your showroom, which I think is most watched video among all testimonials https://www.youtube.com/watch?v=xPJqS8Zz434 currently with 21,752 views.
Please feel free to forward this letter to whomever should see it, as it is important that good people doing good deeds are recognized and honored. I am confident to get the same or better service in future also. All the best!!!
It gives me immense pleasure to be an owner of Mahindra XUV 500 W10. I am writing this to express my satisfaction towards Anant cars, Bannerghatta road, Bangalore. Over the past few years I have been to various showrooms and had an interaction with various sales executives, however these experiences made me believe that no one wants to sell a car and convert a prospect into a customer. But My experience with Anant Cars is completely different, and one person, who brought this difference is Ms. Sheena Jacob, very competent Sales Executive. She has handled the entire process very efficiently and made it look so simple. My experience from first time walking into showroom till the delivery has been so smooth.I really appreciate her commitment in providing the superior customer experience in every aspect especially:
· Committing and honoring the time lines and her time sense (never delayed by a minute)
· Giving realistic commitment
· Very patient and ready to answer any question (even from my 4 year old daughter)
· End to End ownership of the sale (Co coordinating with Leasing company, My Organization etc.)
Coming to delivery experience entire Anant Cars team made us feel like special and the experience is superb. Special thanks to Mr. Tejus was very patient in explaining the endless list of the features and allowing us try.Last but not the least Mr. Mahesh from XMart handled entire exchange process in very professional and fair manner, thank you.
All in all, A big Thank you to Mahindra, Anant Cars and Sheena for making our XUV buying experience so wonderful and you have earned a customer for life time.